General Terms

1. General

Fast Forward Wheels BV is located at: Gasthuisdijk 12, 8041 AG Zwolle, the Netherlands. Telephone number +31 38 4236447, fax number +31 38 4203970 and e-mail address




Fast Forward Wheels BV is registered in the trade register of the Chamber of Commerce in Zwolle, the Netherlands with the number 05055878. The VAT number is NL139.04.56.36B01.

2. Delivery Time

A confirmation will be send to the customers per email as soon as FFWD has received the order. In this email is stated what the delivery time will be after the payment is received.




Normally the delivery time within the Netherlands is 3 working days, within Europe 5 working days and outside Europe 10 working days. (These delivery times are given as an indication only).

3. Order Confirmation

As soon as FFWD has received the order a confirmation will be send to the email address given by the customer. The customer can print this out for their own administration.

FFWD will keep the customer informed by any means if the products ordered are not available. An approximate delivery time will be determined. If this is not at the customers convenience, he or she can simply cancel the order and ask for a refund.




The customer is entitled to cancel the order as soon as the prices increase in the period between the placement of the order and the delivery.

In case FFWD does not receive the payment within 10 working days after order placement date, it will be entitled to breach the contract and thereby cancel the order.

4. Checking the received order

The customer has seven (7) days to return all or part of his order for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice. Also an email will be send to FFWD ( to confirm that the product will be returned




The exchange or refund will be taken into account only for the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to FFWD in its original packaging with delivery costs paid.

5. Customer Service

If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.




The FFWD Customer Service can be contacted at
 T: +31 38 4236447
 F: +31 38 4203970