Warranty Policy

Main policy

FFWD warrants its products to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner and is not transferable.

 

 

 

The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased @it only at a lower price if he had known the latent defects existed.

Crash Replacement Policy

A unique service for those who crashed their wheels!

In case of bad luck, FFWD supports you by offering replacement rims for half the regular price.

 

 

 

Find out more about this unique service on the Crash Replacement page:
Click here

Returning a FFWD wheel

Any return to FFWD for examination will be handled by the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the wheel, as well as your name, address and phone number.

 

 

 

IMPORTANT: If you want to return your wheel to FFWD, please make sure to return it without the tubular or clincher tire, without the sprockets and without the quick release skewer.

Warranty’s limitation

The FFWD warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.

The FFWD warranty does not cover parts that are subject to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use and riding in conditions / usage for applications other than recommended.

 

 

 

Wear and tear parts are identified as:

  • brake pads.
  • brake surface of tubular and clincher rims.
  • ball bearings


IMPORTANT: Always use FFWD carbon brake pads when using FFWD full carbon wheels. Do not forget to change your carbon brake pads when you're going to ride with wheels with a brake surface other than carbon. Debris from the brake surface might get stuck in the carbon brake pads which will result in unrepairable damage to your full carbon rim. Not following this instruction will void warranty.

 

Customer Service

If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.

 

 

 

The FFWD Customer Service can be contacted at:
T: +31 38 4236447
F: +31 38 4203970
info@ffwdwheels.com