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FFWD warrants its products to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner and is not transferable.
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The seller is obliged to guarantee the item sold against latent defects which render it unsuitable for its intended usage, or reduce this usage to such an extent that the buyer would not have purchased the item, or that he would have purchased @it only at a lower price if he had known the latent defects existed. |
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A unique service for those who crashed their wheels!
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Find out more about this unique service on the Crash Replacement page: |
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Any return to FFWD for examination will be handled by the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the wheel, as well as your name, address and phone number.
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IMPORTANT: If you want to return your wheel to FFWD, please make sure to return it without the tubular or clincher tire, without the sprockets and without the quick release skewer. |
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The FFWD warranty covers exclusively the manufacturing defects of its products and excludes, notably, from its scope of application any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or a non-conforming use of the product.
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Wear and tear parts are identified as:
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If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.
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The FFWD Customer Service can be contacted at: |
